FAQs
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Services & process
What services do you offer?
We specialize in web design, web development, SEO, PPC and copywriting. We’re also a conversion rate optimization agency, which means that each of our digital marketing services are designed and operated to improve your chances of converting.
How long does it take to design and launch a website?
How long is a piece of string! It depends on how many pages you have, how much content, whether there are any complex integrations, and how many rounds of feedback we need to progress through.
As a very rough guide (no promises), a simple, 5-page site can usually be live in 1 to 2 weeks.
Do you offer ongoing website maintenance?
Yes, we offer a business care plan which takes care of all of your updates and maintenance. This includes regular back-ups and security updates, as well as content updates.
Can you redesign an existing website?
Absolutely, we can start completely from scratch, building your site in line with our conversion-optimization best practices. Or, we can just polish what you’ve already got.
Do you provide eCommerce solutions?
Yes, we offer both regular web development and ecommerce web development.
We’re also an ecommerce conversion rate optimization agency. We’re passionate about helping ecom brands get more sales from their traffic.
Pricing & payment
How much does a website cost?
The one question everyone wants an answer to… and the one most agencies will refuse to answer!
The cost is so varied, depending on how many pages you have, how many integrations, what level of design and branding you are looking for… the list goes on.
One thing we will say is that we will always do our best to work within your budget. If you come to us with a price in mind, we’ll tell you what we can do for that number.
Do you charge per project or hourly?
We prefer to charge per project, as this works best for both you and us. You get a fixed price with no surprise bills at the end.
However, if there are certain extras involved in your project, we will quote based on an hourly rate. Though we will always get your approval before starting any work.
Are there any hidden fees?
No hidden fees. However, you should be aware that domain and hosting are always charged separately, and are not included in the price of your web development project.
Other items that will be charged additionally:
Premium graphics or videos
Premium fonts
Paid plugins or integrations
Do you offer payment plans?
Yes, we can split the payments monthly, over 6 or 12 months. All of our web development projects are also paid in installments, which can split the bill.
Technical & platform questions
Which platforms or CMS do you work with?
We prefer to work with WordPress, Framer, Wix, Shopify, or Squarespace.
Can I update my website myself after it’s launched?
Yes, you can. And we can even give you a run through to show you around.
Do you provide hosting or domain registration?
Yes, we offer hosting packages on our very own server. Hosting is quoted and charged separately.
Do you handle website security and backups?
If you subscribe to our business plan, we will complete regular backups and security, as well as small bug updates and content changes.
If you have not subscribed to our business plan, this responsibility sits with you.
SEO & digital marketing
Do you provide SEO services?
Yes, we offer SEO. You can read more about our SEO services here.
Will my website be optimized for search engines?
To a certain extent, yes. When we build websites we make them ‘SEO-ready’. We ensure they load fast, all the meta data is in place, and of course that there are no technical errors. However, being ‘SEO-ready’ does not mean your site will rank. SEO takes time, and consistent effort. If you want to improve your rankings and traffic, you would need to chat with us about our SEO services.
How can I track website traffic and performance?
We can install tools like Google Search Console, Google Analytics, and Hotjar on your site. These help you see traffic and you can even watch the user journey in real time. There may be additional charges for this.